Refund/Return/Exchange Policy
A 15-day return policy applies to all of our products however, there are some exceptions.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Certain types of items cannot be exchanged or returned. Custom made items such as custom products (special orders or personalized items) cannot be returned.
To start a return, you can contact us at support@yourbestfriendpetboutique.com. Please tell us the reason for the return. We will provide you with the address to which the returned item must be sent.
Once your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Return shipping costs are the responsibility of customer.
You can always contact us for any return question at support@yourbestfriendpetboutique.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions-Non-Refundable/Non-Returnable items
Certain types of items cannot be exchanged or returned. Items such as custom products (special orders or personalized items) or where otherwise noted in the product description.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exceptions-Exchanges
Certain types of items cannot be exchanged or returned. Items such as custom products (special orders or personalized items) or where otherwise noted in the product description.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exhanges-If an item is eligible for exchange, the best and fastest way to ensure you get what you want is to return the item you have, then once the return is accepted, make a separate purchase for the new item.