Refund/Return/Exchange Policy

A 30-day return policy applies to the majority of our products however, there are some exceptions. Some products have a shorter return period. Any exceptions to our 30 day return/exchange policy will be noted in each product's product description. To return eligible items you have 30 days (or less if otherwise noted in the product description) after receiving your item to request a return. 

Exceptions-Non-Refundable/Non-Returnable items
Certain types of items cannot be exchanged or returned. Items such as custom products (special orders or personalized items) or where otherwise noted in the product description. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at support@yourbestfriendpetboutique.com. Please tell us the reason for the return. We will provide you with the address to which the returned item must be sent.

Once your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Return shipping costs are the responsibility of customer. 

You can always contact us for any return question at support@yourbestfriendpetboutique.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions-Non-Refundable/Non-Returnable items
Certain types of items cannot be exchanged or returned. Items such as custom products (special orders or personalized items) or where otherwise noted in the product description. 
Unfortunately, we cannot accept returns on sale items or gift cards.

Exceptions-Exchanges
Certain types of items cannot be exchanged or returned. Items such as custom products (special orders or personalized items) or where otherwise noted in the product description. 
Unfortunately, we cannot accept returns on sale items or gift cards.

Exhanges-If an item is eligible for exchange, the best and fastest way to ensure you get what you want is to return the item you have, then once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@yourbestfriendpetboutique.com.